• Classroom
  • Online, Instructor-Led
Course Description

Students will be introduced to basic concepts used in IT service management. Students will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.

Learning Objectives

At the end of this course, students will be able to:
- Describe the history and basic concepts of ITIL.
- Describe Continual Service Improvement in the IT Service Lifecycle.
- Describe Service Operation in the IT Service Lifecycle.
- Describe the various functions of Service Operation Lifecycle in the IT Service Lifecycle.
- Describe Service Transition in the IT Service Lifecycle.
- Describe Service Design in the IT Service Lifecycle.
- Describe Service Strategy in the IT Service Lifecycle.

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.