Students will learn how to plan and perform regular maintenance on complex enterprise routed and switched networks and also how to use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting.
1.0 Develop a plan to monitor and manage a networks
2.0 Perform network monitoring using IOS tools
3.0 Perform routine LOS device maintenance
4.0 Isolate sub-optimal internetwork operation at the correctly defined OS! Model layer
13.0 Troubleshoot switch support of advanced services (i.e., Wireless, VOIP and Video)
14.0 Troubleshoot a VolP support solution, Troubleshoot a video support solution
15.0 Troubleshoot Layer 3 Security
16.0 Troubleshoot issues related to ACLs used to secure access to Cisco routers
17.0 Troubleshoot configuration issues related to accessing the AAA server for authentication purposes |18.0 Troubleshoot security issues related to IOS services (i.e. Finger, NTP, https, FTP, RCP etc.)
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.