Course Description
The ITIL® Foundation Certification Training Program can benefit anyone who has an interest in IT service management and will prepare students to sit for the ITIL Foundation Exam. ITIL 4 expands upon the established v3 practices with an emphasis on today's modern world, how it works today, and how it will work in the future with Agile, DevOps, and digital transformation.
Learning Objectives
The course will teach to the following exam objectives:
- Understand the key concepts of service management
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Know the purpose and key terms of 15 ITIL practices
- Understand seven ITIL practices in depth