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Manages and administers processes and tools that enable the organization to identify, document, and access intellectual capital and information content.

Below are the roles for this Specialty Area. Click each role to see the KSAs (Knowledge, Skills, and Abilities) and Tasks.

  • A0002: Ability to match the appropriate knowledge repository technology for a given application or environment.
  • K0001: Knowledge of computer networking concepts and protocols, and network security methodologies. 
  • K0002: Knowledge of risk management processes (e.g., methods for assessing and mitigating risk). 
  • K0003: Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and privacy. 
  • K0004: Knowledge of cybersecurity and privacy principles. 
  • K0005: Knowledge of cyber threats and vulnerabilities. 
  • K0006: Knowledge of specific operational impacts of cybersecurity lapses. 
  • K0013: Knowledge of cyber defense and vulnerability assessment tools and their capabilities. 
  • K0094: Knowledge of the capabilities and functionality associated with content creation technologies (e.g., wikis, social networking, content management systems, blogs). 
  • K0095: Knowledge of the capabilities and functionality associated with various technologies for organizing and managing information (e.g., databases, bookmarking engines).
  • K0096: Knowledge of the capabilities and functionality of various collaborative technologies (e.g., groupware, SharePoint).
  • K0146: Knowledge of the organization's core business/mission processes.
  • K0194: Knowledge of Cloud-based knowledge management technologies and concepts related to security, governance, procurement, and administration. 
  • K0195: Knowledge of data classification standards and methodologies based on sensitivity and other risk factors. 
  • K0228: Knowledge of taxonomy and semantic ontology theory.
  • K0260: Knowledge of Personally Identifiable Information (PII) data security standards. 
  • K0261: Knowledge of Payment Card Industry (PCI) data security standards. 
  • K0262: Knowledge of Personal Health Information (PHI) data security standards. 
  • K0283: Knowledge of use cases related to collaboration and content synchronization across platforms (e.g., Mobile, PC, Cloud).
  • K0287: Knowledge of an organization's information classification program and procedures for information compromise. 
  • K0315: Knowledge of the principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing information.
  • K0338: Knowledge of data mining techniques.
  • K0420: Knowledge of database theory.
  • S0011: Skill in conducting information searches.
  • S0012: Skill in conducting knowledge mapping (e.g., map of knowledge repositories).
  • S0049: Skill in the measuring and reporting of intellectual capital.
  • S0055: Skill in using knowledge management technologies.
  • T0037: Construct access paths to suites of information (e.g., link pages) to facilitate access by end-users.
  • T0060: Develop an understanding of the needs and requirements of information end-users.
  • T0154: Monitor and report the usage of knowledge management assets and resources.
  • T0185: Plan and manage the delivery of knowledge management projects.
  • T0209: Provide recommendations on data structures and databases that ensure correct and quality production of reports/management information.
  • T0339: Lead efforts to promote the organization's use of knowledge management and information sharing.
  • T0421: Manage the indexing/cataloguing, storage, and access of explicit organizational knowledge (e.g., hard copy documents, digital files).
  • T0452: Design, build, implement, and maintain a knowledge management framework that provides end-users access to the organization's intellectual capital.
  • T0524: Promote knowledge sharing between information owners/users through an organization's operational processes and systems.
  • Capability Indicators for Knowledge Manager
    Category Entry Intermediate Advanced
    Credentials/Certifications
    • Recommended: N/A
    • Example Types: N/A
    • Example Topics: N/A
    • Recommended: Yes
    • Example Types: N/A
    • Example Topics: Certifications addressing knowledge management fundamentals, tools, best practices, job responsibilities, information mapping, and internet protocol (IP)
    • Recommended: Yes
    • Example Topics: Certifications addressing network operations and technology, and internet protocol (IP)
    Continuous Learning
    • Recommended: N/A
    • Examples: N/A
    • Recommended: Yes
    • Examples: 40 hours annually (may include mentoring, shadowing, conferences, webinars, or rotations)
    • Recommended: Yes
    • Examples: 40 hours annually (may include mentoring, shadowing, conferences, webinars, rotations, coaching others or teaching internally or at a university)
    Education
    • Recommended: No (not an Entry-level Work Role)
    • Example Types: N/A
    • Example Topics: N/A
    • Recommended: Not essential but may be beneficial
    • Example Types: Bachelor's
    • Example Topics: System Engineering, Computer Information System, or Computer Science Degrees
    • Recommended: Not essential but may be beneficial
    • Example Types: Master's
    • Example Topics: System Engineering, Computer Information System, or Computer Science Degrees
    Experiential Learning
    • Recommended: N/A
    • Examples: N/A
    • Recommended: Yes
    • Examples: Information security, information management
    • Recommended: Yes
    • Examples: Information security, information management
    Training
    • Recommended: N/A
    • Example Types: N/A
    • Example Topics: N/A
    • Recommended: N/A
    • Example Types: N/A
    • Example Topics: N/A
    • Recommended: N/A
    • Example Types: N/A
    • Example Topics: N/A