This 3-day course as described by the ITIL service transition volume, relates to the delivery of services required by a business into live/operational use, and often encompasses the "project" side of IT rather than business as usual (BAU). This area also covers topics such as managing changes to the BAU environment.
List of ITIL processes in Service Transition: Transition Planning and Support, Change Management, Service Asset and Configuration Management, Release and Deployment Management, Service Validation and Testing, Change Evaluation, & Knowledge Management
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub-processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition
- The challenges, critical success factors and risks related with Service Transition
If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.