This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. Upon successful passing of the ITIL Service Strategy Lifecycle exam, the student will be recognized with 3 credits in the ITIL qualification scheme.
Project Management Institute – Professional Development Units (PDUs) = 24
Understanding Service Management as a Practice and Service Strategy principles, purpose and objective
Understanding how all Service Strategy processes interact with other Service Lifecycle processes
The activities, methods and functions used in each of the Service Strategy processes
The roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
How to measure Service Strategy performance
Understanding technology and implementation requirements in support of Service Strategy
The challenges, critical success factors and risks related with Service Strategy
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.