• Classroom
  • Online, Instructor-Led
  • Online, Self-Paced
Course Description

This 5-day course explains the key ITIL processes needed to properly plan for service transitions; assess changes; build, test and deploy releases; validate changes before they go into production; evaluate the changes once they are in operation to ensure that the benefits have been realized while minimizing adverse effects; and transfer the right level of knowledge to the right people, through effective and efficient Configuration and Knowledge Management systems.

The ITIL RCV is intended to enable the holders of the certificate to apply the practices during the service management lifecycle and specifically in the following key ITIL process, role and function areas: Change Management, Service Asset and Configuration Management, Service Validation and Testing, Release and Deployment Management, Request Fulfillment, Change Evaluation, & Knowledge Management

Learning Objectives

  • Understanding Service Management as a Practice and Service Transition principles, purpose and objective
  • Knowing the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
  • The activities, methods and functions used in each of the Release, Control and Validation processes
  • The application of Release, Control and Validation processes, activities and functions to achieve operational excellence
  • How to measure Release, Control and Validation performance
  • The importance of IT Security and how it supports Release, Control and Validation
  • Understanding technology and implementation requirements in support of Release, Control and Validation
  • The challenges, critical success factors and risks related with Release, Control and Validation

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.