This 5-day hands-on course is designed to prepare students for both the 220-801 and 220-802 A+ exam. It focuses on PC, laptop, printer, and network hardware technologies and support procedures and in addition it focusses on supporting Microsoft Windows, configuring SOHO networks with internet access, troubleshooting, and mobile devices such as smartphones.
Identify types and characteristics of PC and laptop components, including motherboard, CPU, memory, and storage, input, and output devices
Install and configure peripheral devices and system components
Install and configure print devices
Install and configure wired and wireless LAN links and internet access devices
Perform basic PC maintenance while working safely and responsibly
Communicate effectively with customers
Manage and optimize Windows using command line tools and administrative consoles
Configure and manage users, groups, and shared resources in a typical SOHO network
Use anti-virus tools to prevent and recover from malware infections
Configure access control measures, such as authentication, security policy, encryption, and firewalls
Diagnose and resolve Windows, PC hardware, network, and printer troubleshooting scenarios
Configure mobile devices, such as smartphones and tablets
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.