• Online, Self-Paced
Course Description

A positive and effective user experience is crucial to the success of an application. In this course, you'll learn about implementation of research, design, prototyping, and testing strategies and tools. The course will cover tools such as user journeys, customer experience maps and persona profiles. You'll also learn about the role of an information architecture designer and how to prototype with sketches and wireframes. Finally, you will explore heuristic evaluation, user, and accessibility testing as part of a UX design solution.

Learning Objectives

Research for Design

  • start the course
  • describe the need to obtain business and user requirements for effective UX and outline the techniques for implementing a solution design based on these requirements
  • describe how to conduct user research for effective UX
  • describe how to use analytics as part of research for effective UX design solutions

Design Tools and Techniques

  • describe how to use ideation workshops to identify UX design questions and solution ideas
  • describe how to use task models to outline activities in a goal that a UI system should provide
  • describe how to outline user journeys through a UI
  • describe how to create and use customer experience maps for a system
  • describe the role of personas in effective UX design

Information Architecture Design

  • describe how card sorting can be used to design or evaluate information architecture for a system
  • describe an information architecture design

Prototyping Techniques

  • describe the role of prototyping as part of a design
  • describe how sketching can be used for fast concept prototyping
  • describe the role of wireframes in prototyping
  • describe guidelines for wireframes

Evaluation and Testing

  • describe the use of heuristic evaluation as part of a UX design solution
  • describe the use of usability testing as part of a UX design solution
  • describe the use of accessibility testing as part of a UX design solution
  • describe the use of social media for usability testing as part of a UX design solution

Practice: UX Techniques and Tools

  • implement research, design, and testing tools and strategies for a UX solution

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.