• Online, Self-Paced
Course Description

This course covers best practice industry standards for quality and process improvement that can be used for effective project management. This course will assist learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc.

Learning Objectives

Tools for Quality Improvement

  • recognize activities that are part of the Lean methodology
  • match Lean principles to their descriptions
  • recognize key characteristics of the Six Sigma methodology
  • recognize quality management practices that result in continuous improvement
  • recognize characteristics of a Kanban-pull system
  • identify the types of information revealed by a value stream map
  • identify key principles of the ISO 9000 quality standard
  • recognize characteristics of CMMI®
  • identify examples of BSI standards
  • recognize the purpose of the IEEE quality standards
  • demonstrate your understanding of various quality management tools and systems

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.