Organizations that provide IT services to internal or external customers need to have the capabilities to manage these services, and good practices to ensure capabilities are fully utilized. In this course you'll learn about the ITIL® framework, including its benefits and role in IT service management. This course also covers the stages, purpose, scope, and value of the ITIL® service lifecycle. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
recognize key ITIL® characteristics
identify the benefits of ITIL®
distinguish between the five categories in the ITIL® qualification scheme
identify the features of a service
distinguish between utility and warranty
identify the features of service management
ITIL® Service Lifecycle Stages
distinguish between the five ITIL® service lifecycle stages
recognize the purpose of each ITIL® service lifecycle stage
recognize the scope of each ITIL® service lifecycle stage
identify the value of each ITIL® service lifecycle stage to the organization
distinguish between functions and processes
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.