• Online, Self-Paced
Course Description

Operations management is crucial for organizational success. It involves designing, planning, directing, and controlling all the processes in an efficient way to transform resources into quality goods or services. Operations include all the activities used to create and deliver goods or services.
In this course, you'll learn the basics of operations management and how it can improve efficiency. You'll also learn about organizational strategy, Lean processes, and the transformation model. You'll be introduced to the general characteristics of operations in the manufacturing and service sectors, as well as common operations strategies. You'll also learn about a process for formulating organizational strategy, and about the main types of transformations.

Learning Objectives

Basics of Operations Management

  • match key strategic functions of operations management with the types of decisions they typically involve
  • match key tactical functions of operations management with the types of decisions they typically involve
  • identify key differences between service and manufacturing organizations
  • match each phase of the process used to formulate organizational strategy with actions typically performed at that phase
  • identify characteristics of manufacturing operations strategies
  • identify characteristics of service operations strategies
  • categorize different types of transformations
  • identify key operations management functions and strategies, recognize the phases of a process for formulating organizational strategy, and identify transformation types

Framework Connections

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.