Operations management is critical for the success of any organization. It involves designing, planning, directing, and controlling all the activities that transform resources into goods or services. In this course, you'll learn about the key functions of operations management. You'll be introduced to the general characteristics of operations in the manufacturing and service sectors, as well as common operations strategies. You'll also learn about a process for formulating organizational strategy, and about the main types of transformations that organizations perform.
Basics of Operations Management
match key strategic functions of operations management with the types of decisions they typically involve
match key tactical functions of operations management with the types of decisions they typically involve
identify key differences between service and manufacturing organizations
match each phase of the process used to formulate organizational strategy with actions typically performed at that phase
identify characteristics of manufacturing operations strategies
identify characteristics of service operations strategies
categorize different types of transformations
identify key operations management functions and strategies, recognize the phases of a process for formulating organizational strategy, and identify transformation types
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.