• Online, Self-Paced
Course Description

Of all the different types of skills and competencies a project manager uses when managing projects, "soft" skills are the most important. The ability to communicate effectively with team members and negotiate between different demands enables the project manager to manage project conflict. Effectively resolving conflict helps stakeholders remain positive and can mean the difference between project success and failure.
In this course, you'll learn about change management and dealing with conflict. You'll explore how to handle it when someone requests project changes, how to create a plan for communicating with stakeholders, and approaches for dealing with conflicts that arise.

Learning Objectives

Change, Communication, and Stakeholders

  • describe the law of triple constraints
  • identify potential effects on a project when changes are not controlled
  • sequence the steps for controlling changes on a project
  • recognize the types of information that should be included in a communication plan
  • recognize methods for managing conflict
  • describe how to keep stakeholders positively engaged in a project
  • recognize methods for managing project change, communication, and stakeholders

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.