• Online, Self-Paced
Course Description

Explore the purpose of eight of the fifteen service management practices relating to release, service configuration, service continuity, service desk, service level, service request, deployment, and continual improvement.

Learning Objectives

ITIL® 4 Foundation: Service Management Practices (Part 2)

  • identify the subject areas covered in this course
  • define release management
  • define service configuration management
  • define service continuity management
  • define service desk
  • define service level management
  • define service request management
  • define deployment management
  • describe the continual improvement model
  • describe service management practices and associated concepts related to release, service configuration, service continuity, service desk, service level, service requests, deployment, and continual improvement
  • Knowledge Check: Identifying ITIL® 4 Service Management Practices

Framework Connections

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.