• Online, Self-Paced
Course Description

Discover the relationship between value and stakeholders, and examine various roles, key concepts, relationships, and the definitions of utility and warranty.

Learning Objectives

ITIL® 4 Foundation: Key Concepts of Service Management

  • identify the subject areas covered in this course
  • define value
  • compare service consumer roles
  • describe other stakeholders in value
  • compare services and products
  • specify the key concepts of service relationships
  • define the service relationship model
  • describe the key concepts of creating value with services
  • compare utility and warranty
  • describe service management concepts
  • Knowledge Check: Defining ITIL® 4 Service Management Concepts

Framework Connections

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.