Discover the purpose of ITIL® practices, recall key terminology, and explore several key practices in detail.
ITIL® 4 Foundation: General Management Practices
- identify the subject areas covered in this course
- define management practices
- define the key ITIL® general management practices
- describe the continual improvement practice
- describe the information security management practice
- describe the relationship management practice
- describe the supplier management practice
- define general management practices and terminology
- Knowledge Check: Defining ITIL® 4 Management Practices
If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.