Aligning IT services with business objectives and needs is critical for effective IT service management, and the design specifications to provide these IT services must be well-planned to ensure this vital alignment. In this course you'll learn about the key concepts of the service design stage of the ITIL® service life cycle, including the five aspects of service design. This course also covers service solution considerations to keep in mind, the elements of architectural design, and enterprise architecture components and roles. Finally, you'll be introduced to process design, including the elements of a process, types of metrics, and the benefits of metrics trees. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.
Service Design Overview
recognize the five aspects of service design
identify the considerations to make when designing service solutions
distinguish between service status options in the service portfolio
identify the elements that architectural design includes
recognize the five enterprise architecture areas
identify the benefits of using management architecture to integrate IT needs with business needs
identify the elements of a process to include in process design
distinguish between the four types of metrics
recognize the benefits of using a metrics tree
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.