• Online, Self-Paced
Course Description

As messaging apps are getting more popular, businesses are opting for chatbots to reach a bigger market. In this course, you will be introduced to chatbots, how to use them to help your platform, and how to make them.

Learning Objectives

Introducing Chatbots

  • start the course
  • describe chatbots
  • describe why chatbots are important
  • describe how chatbots work
  • create better user experiences with chatbots

Chatbot Platforms

  • describe Facebook Messenger bots and their capabilities
  • describe Twitter bots and their capabilities
  • describe Slack bots and their capabilities
  • describe Skype bots and their capabilities
  • describe SMS bots and their capabilities

Building Messenger Bots

  • set up an environment to develop messenger bots
  • create and run messenger bots
  • publish messenger bots for discovery

Practice: Building Bots

  • create a messenger bot

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.