In this course, you'll learn about troubleshooting tools and strategies that you can use when computer-related issues arise. You will also prepare for exam 220-902.
start the course
follow the proper troubleshooting procedure to determine the issues with a computer
follow the proper troubleshooting procedure to resolve a problem with a computer
perform basic disk troubleshooting strategies
perform basic software troubleshooting strategies
perform basic operating system troubleshooting strategies
identify various types of operating system errors that you might encounter
identify types of startup errors that you might encounter, and the tools you can use to diagnose them
identify precautions that you can take to help secure your computer
cleanse your computer of malware
recognize soft skills that you can apply in your company to help secure your computers
Practice: CompTIA Troubleshooting Steps
list the six steps of the CompTIA Troubleshooting model
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.