This course focuses on troubleshooting common problems, including the methodology behind troubleshooting computer problems, how to troubleshoot the most common motherboard and RAM problems, and how to troubleshoot operating system problems like failure to boot, spontaneous shutdown, and the blue screen of death (BSOD). The course also covers how to troubleshoot common hardware problems relating to CPUs, power supplies, hard disk drives and RAID. This course prepares the learner for CompTIA A+ exam 220-802.
Troubleshooting Methodology - follow best practices when working with and maintaining personal computers - apply troubleshooting methodology to a given scenario Troubleshooting Motherboards and RAM - describe the considerations involved in troubleshooting motherboards - recognize the causes of RAM errors Troubleshooting Operating Systems - describe how to troubleshoot hardware and software related problems - distinguish between the troubleshooting options offered by different Windows operating systems Troubleshooting CPUs - describe the characteristics of CPU failures Troubleshooting Power Supplies - determine if an issue is related electrical supply problems Troubleshooting HDDs and RAID - troubleshoot hard drives - sequence the steps to troubleshoot RAID drives
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.