This course focuses on general troubleshooting when working with PCs, including the common tools used for troubleshooting, how to troubleshoot networks, and how to troubleshoot security-related issues. This course also deals with troubleshooting common hardware and software problems when working with video, laptops, and printers. This course prepares the learner for CompTIA A+ exam 220-802.
Troubleshooting Tools - recognize how to troubleshoot Windows issues that occur after startup - recognize how to troubleshoot driver related issues - distinguish between blue screen errors and system lockup errors Troubleshooting Networks - specify the network troubleshooting approach that should be used in a given scenario - troubleshoot network and Internet connection issues Troubleshooting Security - describe the options for dealing with malware - recognize the steps to take to clean an infected system Troubleshooting Video - match each video issue with its probable cause Troubleshooting Laptops - prepare a laptop for servicing - match the considerations involved in performing specific laptop maintenance tasks to the appropriate tasks Troubleshooting Printers - recognize how to isolate the source of a printer problem - describe how to troubleshoot printers
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.