• Online, Self-Paced
Course Description

Examine the safety standards and best practices that have kept many operators from causing harm to their systems. Also examine standards for documentation maintenance and remote access technologies as you prepare for exam 220-1002.

Learning Objectives

CompTIA A+ 220-1002: Operational Procedures Best Practices

  • create network topology diagrams, incident documentation, regulatory and compliance policies, and acceptable use policies
  • implement password policies
  • use documented business processes to document change management, use a change board, and include a backout plan
  • implement backup and recovery, backup testing, UPSs, and surge protectors, and evaluate cloud storage and local storage of backups
  • implement safety protocols for equipment grounding, toxic waste handling, personal safety, and environmental concerns
  • use MSDS documentation for handling and disposal
  • standardize incident response and the documentation process
  • manage licensing and privacy compliance for regulated data
  • demonstrate proper communication techniques and professionalism
  • demonstrate an understanding of the basics of scripting
  • differentiate between and identify the basics of remote access technologies
  • configure BranchCache
  • demonstrate an understanding of operational procedures

Framework Connections

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.