• Online, Self-Paced
Course Description

Printers have a lot of moving parts. Explore basic troubleshooting for printers, including common issues that typically arise and how to solve them, in preparation for the 220-1001 exam.

Learning Objectives

CompTIA A+ 220-1001: Troubleshooting Printers

  • describe the tips for troubleshooting for printers
  • describe how to troubleshoot a paper jam
  • describe how to combat a print quality problem
  • describe driver compatibility and related considerations when troubleshooting printers
  • describe common printer error codes and how to troubleshoot them
  • describe firmware updates and why they are required
  • compare screen display and printer output
  • calibrate and clean printers
  • describe why to print a test page
  • describe common print quality issues
  • troubleshoot print quality
  • establish printer connectivity
  • resolve additional print quality issues
  • describe troubleshooting tips, printer error codes, firmware updates, printer calibration, printer test pages, and how to troubleshoot print quality

Framework Connections


If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.