• Online, Self-Paced
Course Description

In addition to personal skills such as problem-solving ability and communication skills, a business analyst must also possess a core set of professional competencies in order to do their job effectively. In this course, you'll learn about some of the professional competencies that are fundamental to business analysis, and which are featured in the business analysis body of knowledge (BABOK). You’ll explore the behavioral characteristics and business knowledge needed when analyzing the business challenges your organization must overcome. You’ll also learn about the analytics tools and technology knowledge necessary to carry out a detailed and useful business analysis.

Learning Objectives

Behavioral Competencies

  • recognize examples of ethical behavior
  • identify characteristics of personal accountability
  • recognize characteristics of trustworthiness
  • recognize characteristics of adaptability
  • identify effective organization and time management behaviors

Business Knowledge Competencies

  • define business acumen
  • recognize relevant types of industry information to business analysis work
  • distinguish between knowledge area requirements for business analysts

Tools and Technology Competencies

  • identify examples of effective office productivity tools for business analysis work
  • identify examples of effective business analysis tools for business analysis work
  • identify examples of communication tools and technology
  • demonstrate your understanding of required competencies for effective business analysis

Framework Connections