The content of the course, based primarily on the best practice guidance contained within the ITIL Service Operation publication (2011 Edition), explores associated processes in significant depth in order to teach organizations and individuals how to manage the everyday operation of IT services and gain a better understanding of how to use ITIL process guidance to improve operational processes that will enable them to better deliver and support services to customers and users.
Everyday operation of IT services
Using ITIL process guidance to improve operational processes
Relationships, procedures, and infrastructure technology
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.