This CSME/Peoplecert accredited training program is targeted at IT and business professionals seeking to develop skills and/or become Foundation certified in the basics of ITIL and ITSM.
In this 3-day course, students gain knowledge and understanding in the following areas: Service Management as a practice, Service Lifecycle , and Key Principles and Models.
Students are also introduced to the following areas: Generic Concepts, Selected Processes, Selected Roles, Selected Functions, Technology and Architecture, and ITIL Qualification scheme.
This course is based on Version 3 (released on August 20, 2011) of the IT Infrastructure Library (ITIL). The ITIL Version 3 Foundation Certification Exam is administered at the end of the course.
Taking the exam is optional.
- Introduction to ITSM
- Continual Service Improvement
- Service Operation
- Service Transition
- Service Design
- Service Strategy
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.
If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.