• Classroom
  • Online, Instructor-Led
Course Description

The ICOMM: Introducing Cisco Voice and Unified Communications Administration online training course teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager (UCM) Express, Cisco Unity Connection, and Cisco Unified Presence. This online training course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This online training course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

Learning Objectives

  • Module 1: Overview of Cisco Unified Communications Solutions
  • Module 2: Overview of Administrator and End-User Interfaces
  • Module 3: Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Module 4: Endpoint and End User Administration
  • Module 5: Enablement of End User Telephony and Mobility Features
  • Module 6: Enablement of Cisco Unity Connection and Cisco Unified Presence
  • Module 7: Cisco Unified Communications Solutions Maintenance

Framework Connections