• Classroom
  • Online, Instructor-Led
Course Description

The three-day instructor-led course suits professionals seeking a specialist certification in ITIL's Service Transition practice area. Individuals considering this training should already hold an ITIL V3 Foundation certificate. 

Learning Objectives

This course prepares professionals seeking a specialist certification in ITILâ??s Service Transition practice area. The core course topics include: Introducing Service Transition, Service Transition Principles, Managing and Controlling Service Transition Activities, Service Transition Related Activities around Communication, Commitment and Organizational Change, Organizing for Service Transition, Control and Coordination of Service Transition Technology Related Activities, Analysis and Justification and Selection of Implementation Approaches, Challenges and Critical Success Factors and Risks.

Framework Connections

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.