• Classroom
  • Online, Instructor-Led
Course Description

The ITIL® Planning, Protection and Optimization (PPO) training course is available in both an online and in-person format. This 5-day training course is designed to provide students with the necessary knowledge and skills to better understand ITIL® processes and roles related to Service Management. In addition, students will be led through all the exam objectives so that they are fully prepared to handle the PPO certification exam at the end of the 5-day course.

Learning Objectives

Upon course completion students should have the knowledge and skills to better understand ITIL® processes and roles related to Service Management. In addition, students will be led through all the exam objectives so that they are fully prepared to handle the PPO certification exam.

Framework Connections

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.