The three-day instructor-led training is designed for professionals pursuing a specialist certification in ITIL’s Service Operation practice area.
This course prepares students for any ITIL Lifecycle or Capability exam. The core course objectives include: Service Operation Principles, Service Operation Processes, Service Operation Activities, Organizating Service Operation Functions, Technology and Implementation Considerations, Challenges and Critical Success Factors and Risks, and How to Coordinate and Execute Actions and Processes to Deliver and Manage Services at Agreed Levels to Busienss Users and Customers.
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.