This three-day instructor-led course is tailored for professionals pursuing a specialist certification in ITIL’s Service Design practice area.
This course prepares students for any ITIL Lifecycle or Capability exam. The course topics include: How to Manage and Control Service Design Activities, Management and Application of Service Design Concepts, Inputs, Outputs and Activities, Knowledge of Service Design Principles and Process Management, Control and Coordination of Service Design Technology Related Activities, Organizational and Technological Issues Related to Service Design, Analysis, Justification and Selection of Implementation Approaches, Challenges, Critical Success Factors and Risks, Importance of Service Management as a Practice Concept and Service Design Principles, How Processes in ITIL Service Design Interact with other Service Lifecycle Processes, Sub-Processes, Activities, Methods and Functions in ITIL Service Design Processes, Measuring Service Design, Technology and Implementation Considerations, Challenges, Critical Success Factors and Risks.
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.