This course examines the challenges of Federal program leadership in an Information Technology (IT) context. Students gain theoretical insight, supplemented by practical exercises, covering a variety of program/project leadership concepts and techniques.
- Particular areas of focus include customer service, stakeholder relations, decision-making methods, processes and pitfalls, interpersonal skills, organizational awareness and dynamics, and written and oral communication skills.
- The course explores the role of oversight in the management and leadership of Federal IT acquisition programs.
If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.