The Microsoft Certified IT Professional program prepares students to operate in computing environments that use Microsoft Windows 7 as a desktop operating system in an enterprise environment. Completers will be prepared to pass MCITP certification exams designed and administered by Microsoft. These certifications can be applied anywhere Microsoft operating systems are used, giving certification holders a great advantage in the competitive IT job market. By the end of the program, students will be able to install, deploy, and upgrade to Windows 7, including ensuring hardware and software compatibility. They will learn to configure hardware and applications, network connectivity, access to resources, mobile computing, and backup and recovery options, as well as monitor and maintain systems that run Windows 7. Finally, successful students will know how to identify the cause of desktop application issues, networking and security issues, and be able to develop resolutions to all of these problems.
Install and configure desktop operating systems and applications.
Troubleshoot the desktop operating system, desktop applications, and desktop networking and connectivity.
Install and configure hardware devices and drivers (including mobile and personal devices).
Troubleshoot hardware devices and drivers (including mobile and personal devices).
Escalate complex issues to the appropriate administrator (for example, server administrator, network administrator, or desktop configuration administrator).
Install and test department-specific and line-of-business (LOB) applications on end-user computers.
Change desktop configurations as needed.
Re-image desktops as needed.
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.