The ITIL Foundation program is an entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices. ITIL Foundation is the comprehensive framework upon which IT processes are composed. The ITIL Foundation certification serves as proof that the certified individual understands various IT processes and the relationships that exist between them. The ITIL abbreviation stands for IT Infrastructure Library. Originally, ITIL was developed by the Central Computer and Telecommunications Agency (CCTA) as a set of comprehensive and interrelated codes of practice. In the IT community, such a code of good practice is extremely useful in terms of achieving the efficient support and delivery of high quality, cost effective IT services. Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain a general overview, and basic knowledge and understanding of ITIL. Completers will be prepared to enhance the quality of IT service management within an organization.
Service management as a practice (comprehension)
The ITIL service lifecycle (comprehension)
Generic concepts and definitions (awareness)
Key principles and models (comprehension)
Selected processes (awareness)
Selected functions (awareness)
Selected roles (awareness)
Technology and architecture (awareness)
Competence and training (awareness)
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.