The IT Support Professional course, linked to the Microsoft Certified IT Professional: Windows 7 Enterprise Support Technician (MCITP) certification, is intended for learners seeking to work as an information technology (IT) professional.
Install and configure desktop operating systems and applications.
Troubleshoot the desktop operating system, desktop applications, and desktop networking and connectivity.
Install and configure hardware devices and drivers (including mobile and personal devices).
Troubleshoot hardware devices and drivers (including mobile and personal devices).
Escalate complex issues to the appropriate administrator (for example, server administrator, network administrator, or desktop configuration administrator).
Install and test department-specific and line-of-business (LOB) applications on end-user computers.
Change desktop configurations as needed.
Re-image desktops as needed.
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.