Upon successful completion of the education and examination components related to this certification, candidates can expect to gain competencies in the following:
Introduction to Service Transition
Service Transition Principles
Managing people through Service Transitions
Service Transition Processes
Organizing for Service Transition
Implementing and Improving Service Transition
Challenges, Critical Success Factors and Risks
The main target group for the ITIL Intermediate Qualification: Service Transition Certificate includes, but is not restricted to, CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and ITSM trainers.
The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course syllabus may also be of interest to:
Individuals who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
IT professionals working within, or about to enter, a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved
Individuals seeking the ITIL Expert in IT Service Management for which this qualification can be one of the prerequisite modules
Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.