Learn about process improvements, benefits, and challenges of ITIL, and get your ITIL Foundation certification.
In our ITIL Foundation training course, you wil lget an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, youall learn the core disciplines of ITIL best practices. Upon completing this course, youall be will positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses.
ITIL covers five core disciplines:
Continual Service Improvement
These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.
This course includes handouts and references useful after the class, as will as practice sessions, quizzes, exam strategies, and test-taking tips. youall also receive a web-based exam with the purchase of this course. You must register for the exam at least four business days prior to the date you wish to take the exam.
Key concepts of ITIL
Important principles for improving IT operations
Vital processes and functions
Practical guidance for applying ITIL to everyday IT situations
How to align with business, control costs, and improve IT service quality
Strategies to balance IT resources
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.