Learn to administer and configure the system and user features of Avaya Aura Communication Manager.
In this course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports. This course addresses CM release R5.2x through R6.2.
Avaya configuration and solutions with Avaya Aura
System duplication and backup options
Types of telephones
Important boards and media modules
Use Avaya Site Administration to manage:
Dial plan and feature access codes
Analog and digital stations
Call park, bridged call appearance, and other basic features
COS and COR
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.