Prepare for ITIL® Certification. This hands-on training program for IT Infrastructure Library (ITIL®) Foundation certification provides you with a general overview of the IT Service Management Lifecycle, its supporting processes, functions and roles and the key concepts of an integrated IT Service Management framework.
After completing this course you will understand:
Key concepts of ITIL
Important principles for improving IT operations
Vital processes and functions
Practical guidance for applying ITIL to everyday IT situations
How to align with business, control costs, and improve IT service quality
Strategies to balance IT resources
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.