• Classroom
Course Description

The essential tools for solving real-world problems in businesses and other organizations. Drawing on best practices from the field, this course helps analytics professionals add value from beginning to end: listening to clients, framing the central problem, scoping a project, defining metrics for success, creating a work plan, assembling data and expert sources, selecting modeling approaches, validating and verifying analytical results, communicating and presenting results to clients, driving organizational change, and assessing impact.

Learning Objectives

  • Learn to link their subject-matter expertise to the challenges of messy, unstructured problems, organizational noise, and non-technical decision makers;
  • Understand best-practice techniques, including: problem statement summaries, issue trees, interview guides, work plans, sensitivity analysis, stress-testing recommendations, the "Pyramid Principle" of story logic, story-boarding, slide-craft, delivering presentations, and fielding Q&A.

Framework Connections

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.