The 28 KSA’s and Tasks of the Customer Service and Technical Support specialty area.
Course length: 28 meetings on line, 5 meetings per week.
To build the functional development of customer service and technical support personnel and understand how to accomplish the goals, skills, and tasks of the course.
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.