In this online workshop training course, you will get an introduction on how to implement service improvements based on the ITIL® philosophy of “adopt and adapt”. Upon completing this online training course, you’ll be well positioned to successfully complete the associated ITIL® Practitioner certification exam
Service management concepts
Service improvement approach
Organizational change management
If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.