• Online, Instructor-Led
Course Description

This ITIL® course will cover five core disciplines: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.
ITIL® is a registered trade mark of AXELOS Limited

Learning Objectives

Key concepts of ITIL®
Important principles for improving IT operations
Vital processes and functions
Practical guidance for applying ITIL® to everyday IT situations
How to align with business, control costs, and improve IT service quality
Strategies to balance IT resources

Framework Connections