In this course students will learn best practices in troubleshooting, networking and security across a variety of device types in order to support their organization and set the stage for their own IT careers. This course will boost students’ confidence to handle the most challenging technology problems more efficiently and will help build customer service and communication skills.
Operating Systems: Working with mobile, server and traditional operating systems from Android and iOS to Windows and Linux.
IT Operations: Utilizing the basics of virtualization, cloud computing, desktop imaging and deployment to support today’s IT infrastructures.
Troubleshooting: Following and using decision trees for diagnosing, resolving and documenting common hardware and software issues across a variety of devices.
Technical Support: Applying principles of customer service to help resolve IT issues.
Security: Supporting and securing access to data by properly using authentication, access control and encryption for an organization. Help desk and technical support professionals form one of the first lines of defense for any organization.