• Online, Instructor-Led
Course Description

In the Cisco CCNP R&S: TSHOOT course students will learn and practice techniques to monitor and troubleshoot routed and switched networks through extensive hands-on lab exercises. Troubleshooting methods, approaches, procedures, and tools are explored. A series of different organizations are introduced for each a set of troubleshooting scenarios that are presented. Students will attempt to solve as many of the troubleshooting tickets as they can; the debrief includes review information that will help them further understand the specific issues raised in the scenarios.

Learning Objectives

Troubleshooting methods, approaches, and procedures
Recommended network maintenance practices
Using basic and specialized troubleshooting tools
A redundant Internet gateway or redundant ISP fails to provide backup connectivity
OSPF, EIGRP and BGP issues, including redistribution
HSRP, VRRP, and GLBP issues
EtherChannel issues
Other issues including NTP, DNS, default routes, IP SLAs, AAA, and GRE
When headquarters or branch clients are unable to access internal devices or the Internet
When you are unable to connect to a network device using SSH or Telnet
When devices are unable to acquire a DHCP-provided address

Framework Connections


If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.