• Online, Instructor-Led
Course Description

CTCOLLAB online training course will prepare students with the necessary knowledge and skills for troubleshooting Cisco Unified Communication Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network.

Learning Objectives

Troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level
Troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway
Troubleshooting issues with Call Setup
Troubleshooting issues with ILS
Troubleshooting issues with Cisco Unified Communications Manager Mobility Features
Troubleshooting issues with Cisco TelePresence Management Suite
Troubleshooting issues with Voice Quatlity and Media Resources

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.


If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.