• Classroom
  • Online, Instructor-Led
  • Online, Self-Paced
Course Description

Computer Support Administrator Cert Prep program that prepares individuals to manage the computer operations and control the system configurations emanating from a specific site or network hub. Includes instruction in computer hardware and software and applications; local area networking (LAN) and wide area (WAN) networking; principles of information systems security; disk space and traffic load monitoring; data backup; resource allocation; and setup and takedown procedures.

Learning Objectives

  • Identify basic network theory concepts and major network communications methods
  • Describe bounded network media
  • Identify unbounded network media
  • Identify the major types of network implementations
  • Identify TCP/IP addressing and data delivery methods
  • Implement routing technologies
  • Identify the major services deployed on TCP/IP networks
  • Identify the infrastructure of a WAN implementation
  • Identify the components used in cloud computing and virtualization
  • Describe basic concepts related to network security
  • Prevent security breaches
  • Respond to security incidents
  • Identify the components of a remote network implementation
  • Identify the tools, methods, and techniques used in managing a network
  • Describe troubleshooting of issues on a network
  • Identify the hardware components of personal computers and mobile digital devices
  • Identify the basic components and functions of operating systems
  • Identify networking and security fundamentals
  • Identify the operational procedures that should be followed by professional PC technicians
  • Install, configure, and troubleshoot display devices
  • Install and configure peripheral components
  • Manage system components
  • Manage data storage
  • Install and configure Microsoft Windows
  • Optimize and maintain Microsoft Windows
  • Work with other operating systems
  • Identify the hardware and software requirements for client environment configurations
  • Identify network technologies
  • Install and configure networking capabilities
  • Support mobile digital devices
  • Support printers and multifunction devices
  • Identify security threats, vulnerabilities, and controls.
  • Implement security controls
  • Troubleshoot system-wide issues

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.