This course focuses on key information and skills to prepare the student to assist non-technical people with computer-related problems in the workplace. Topics include troubleshooting and problem solving computer systems, determining a client's specific needs, and successful communication with clients.
A. demonstrate effective customer service skills;
B. describe help desk operations; and
C. troubleshoot computer problems.
The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.