• Classroom
  • Online, Instructor-Led
Course Description

The purpose of the ITIL Foundations certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management.

By the end of this course, you will be prepared to pass the ITIL Foundations exam.

Learning Objectives

  • Achieve ITIL Foundations certification
  • Understand the ITIL service lifecycle
  • Learn about service management as a practice
  • Understand key principles and models

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.