The purpose of the ITIL Foundations certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management.
By the end of this course, you will be prepared to pass the ITIL Foundations exam.
- Achieve ITIL Foundations certification
- Understand the ITIL service lifecycle
- Learn about service management as a practice
- Understand key principles and models